Dear Community!
We have 3+1 workstations, a 17TB NAS, and an AVID ISIS 1000.
Since we had the ISIS our workstations crashes randomly when working on a project on ISIS.
We have projects that created before ISIS on an AVID Unity (5.1.3), and media files had been created on that, then consolidated to an HDD then the ISIS, then the projects copied too.
Media files are online, everything should work well, except the workstations which using the ISIS crashes randomly during editing, or playing the file in AVID, and very often (stimes after 15 minutes.)
During these crashes, the Windows freezes too, and have to reset the PC.
We created new projects on ISIS and ingest files from 0, but during working on these projects too, still crashing at least not very often, just once in an hour.
If we only trascode, group, or export files it doesn't freezes so often, but during editing it gets much worse.
Now then:
Projects consolidated from unity to ISIS: crashes very often
Projects created on ISIS, with freshly ingested media files: crashes
database has been rebuilt, nothing changed.
ISIS log file shows nothing wrong. If we work on an external drive on USB 3.0 there are no crashes.
HP workstation Z420 + Nitris DX + AVID supported LAN card + nVidia quadro + AVID MC 8.4 (latest)
DELL N2024 switch connected to ISIS with 3 m twinax cable.
If we copy mediafiles and project to local from ISIS everything ok, no freezes, no crashes anymore...
We tried:
- without Nitrix Dx
- clean PC, MC install
- change eth cable
- network diagnostics - with zero error
- reinstall driver / client
- clear user / project settings
- rebuild database
- check system permissions
but nothing changed...
Would you give any idea, what should be the problem OR the solution?