How and Where to get Licensing Help

How and Where to get Avid Support and more……..

Listed below are some important Knowledge Base Articles that can help you better navigate through Avid Customer Care.  As new links are identified, this file will be updated.

Any questions, please let me know.

Marianna

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1.  How to create a support case:  

http://avid.force.com/pkb/articles/en_US/How_To/Support-Plan-Case-Creation

2.  How to make sure your support case doesn’t go into spam: 

http://avid.force.com/pkb/articles/en_US/Troubleshooting/Case-Responses-and-Article-Subscription-Notifications-Blocked-as-SPAM

3.  How to contact Avid Broadcast & Video Support:

http://www.avid.com/learn-and-support/contact-broadcast-and-video-support

4.  What the different Avid Support plans are all about: 

http://www.avid.com/learn-and-support/avid-advantage-support-plans

and lastly……..

5.  What’s Avid Support is all about: 

http://avid.force.com/pkb/articles/en_US/how_to/Avid-Tech-Talk-Webcasts-Season-6-Episode-6-Avid-Customer-Care-Partnering-for-Success