I opened MC 8.3 today and got the "Welcome To Avid Media Composer" window where I choose the type of activation. I purchased my subscription online so I selected Electronic Activation and it took me to the Application Manager and the Licensing tab. My version of MC was there with nothing but the "Deactivate" option available (so I assumed that meant it was okay). I tried deactivating it and got this message: "Failed Deactivation: 0 Deactivation OK. No record of this device was found."
I thought maybe this was an update issue so I uninstalled MC and reinstalled it with 8.4. Still the same problem. So I went to my online account and to the "Activate Product Subscription" page. It was asking me for a Download Code. I don't have one anywhere. I checked all the information pages on my account and all I have is a System ID, Activation ID and Device ID, none of which work. I checked my receipt, nothing. Old support threads, nothing. I can't find any solution to this problem and I need to access Avid this weekend. Please help!
I recently cloned my HD and moved it to another computer. I'm thinking that could part of the reason why this is happening.
I'm running Mac OS 10.10.3