Hi Avid,

I have my MC software on annual Auto renew, payment was taken from my card today. I am surprised to see that I have been billed €428.40, whereas the price for an annual subscription to MC (as advertised on the AVID site) is €274.80. 

I have of course been unable to reach anyone in support to discuss this. I would like to get a refund please.

Where do I turn, who can i talk to?

Thanks

Trevvv (customer since 1998)

Need your help about it.

This is my edit site: Windows 10 Pro 64/V 2004, Avid Media Composer 2020.5, BMD DeckLink Mini Monitor 11.5.1.

Upgraded from 2020.4 to 2020.5 and soon had troubles.

Classic Title Tool create a fade-in title (first Kf is with Opacity set to 0)

No more able to export a QT Reference file if at the beginning of the sequence there's a filler (empty space). QT reference opened in QT shows white screen, and send it to Sorenson Squeeze, if I have 1" of filler, the compressed file appear with 1" of the 1st frame in the sequence freezed.

NDI doesn't goes out from this PC. It works fine, cause I'm able to link it to Skype using Newtek Virtual Input, but running Studio Monitor on another computer it shows a connection to the edit machine, but screen is black. Completely disabled Firewall/Antivirus on the edit machine to be sure. NDI goes out very well using VLC plugin and playing a video file inside.

On a AMC 2020.5 installed on a Mac, same procedure with an opposite direction, all works fine, I'm able to use NDI output on Mac, and see timeline on PC.

Did you experienced something similar or it's just me?

Thanks in advance.

Max

Hey All,

either iam doing something wrong, forgot to change some settings, or i stumbled on a bug.
I have a linked mp3 Stereo-Audio in my Timeline, that i wanted to transcode.
But when MediaComposer is done with it, i have double-Mono audio.
So i get a Stereo-File with the pan already set to left/light, but both channels
contain the sum of the source file.

Does someone have the same problem? Is that a known issue?
It certainly was news to me.

Greetings
Mueller

Hi 

we've been recently experiencing a very important issue when we create an audio mixdown from our final sequence.

We edit mainly news on location with laptops.

We normally have 3 audio tracks (mono - A1 interview sound bite - A2 natural sound - A3 voice over )

When we're about to export we duplicate this sequence using the Command D shortcut, then on this duplicated sequence an audio mixdown with audio tracks 1 and 3

The goal is to have a finished sequence with 1 video track, 2 audio mono tracks 

A1 the Mixdown of A1 and A3 

A2 Natural Sound

We've been doing this for years with previous versions of Media Composer, with no issues at all.

Now, since we upgraded our machines we have a new version of Media Composer 2019.12

This same workfow with audio mixdown is now creating some issues.

Basically when we do some sound edit on A1 and overlay video on the top this edit on A1, when the mixdown is created it clips out a few seconds of the original sound bite.

Please see the picture uploaded with the most recent example that I have experienced.

(I have tried to upload 2 .mov files with a playback from the sequence, but the upload system does not support .mov)

Many Thanks

Rui

MacBook Pro (15-inch, 2018) 2.9 GHz Intel Core i9 32 GB 2400 MHz DDR4 

GFX Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB

My video, when rendering at SQ/HQ look terrible. HQX looks fine. But something is going on where SQ/HQ dont appear to be rendering properly. Is anyone else having this issue?

Greetings everyone...................... 

As some of you may have seen Avid Learning Services is hosting a series of Live Online Learning sessions, to inspire creators by improving their knowledge and skills as storytellers. In collaborating with our Master Instructors and the Avid Community we are bringing our passionate and dedicated partners to these events. The goal is to encourage beginners and seasoned storytellers to learn how to make the most of their stories.

There are lots of live sessions happening through June and July to sign up to, you can see the upcoming topics and register for these live online sessions at https://www.avid.com/online-learning-webinars

We have recorded each session that has run so far, which are available on demand from the same web page. 

We would encourage you to head to the landing page to take a look and pass these free sessions on to your students, colleagues and friends as they are valuable resources for any learner.  

Thanks for your ongoing support of the program.....

Marianna & Raff

Hi, 

Im really glad the new engine for h264 MOV previews is here. It seems like 90s to export timeline in almost realtime for preview using QT export.

But there is a huge issue: my exports SOMETIMES doesnt contain complete audio. For example second half of the movie is silent. Its problem since no error is generated so I cant trust the files will be OK anymore and MOV export is unusable for me.

(PS: it would be excelent to have aac sound option. To have to export uncompressed sound for h264 previews doesnt make any sense).

I understand that many files are not supported for imported with 20.5 on Catalina, but it seems like any file I try and import fails. I therefore used source browser to link to a media clip, but the audio is out of sync I am also unable to transcode the file.

This is the error prompt i received while attempting to transcode:

Exception: std::exception, what:ameAMAFI::VideoSampleFuture::ProcessResponse(): sequence failed. Tag/sample 4141/4180

Any suggestions / solutions would be greatly appreciated.

Thank you.

Eric

________________________________________________________________________________________

MC 20.5 / Catalina 10.15.5 / 3.6 GHz 8-Core Intel Core i9 / 64 GB 2667 MHz DDR4 / Radeon Pro Vega 48 8 GB

Hello,

Looking for more information on how to export custom metadata within one of the three XMLs that are output as part of the  "Outgest to OP1a" profile in Media Central Ingest v2019.9.5 (media.xml, clip.xml and objectList.xml).  The custom metadata exists in Interplay Production, it is set to "available, text search, content default, and inspector default." Thus far, markers that exist on the avid sequence are exported which is a plus; however, not the custom metadata fields that have values and are saved in Interplay.  The current interplay production version we are running is v.2018.11.1. 

We have not tested this feature with the Transfer Mangers since this push is more for a media central ingest but please let me know if this is suppose to work with transfer managers.  I have attached a screenshot of the type of metadata we want to get added to the xml.

Thank you,

Ferddy C.

I just got a 2019 Macbook Pro 16" and was trying out MC 2020.5.0 on OSX 10.15.4. For the most part it's running great, but I noticed that every time I add a quick transition it causes the whole interface to choke. I am unable to start playback at any point within the sequence, even though I can move the BPI. I've messed with this a bit, and even after removing the transition I'm unable to work so I close and restart Avid. Once the process of reopening Avid begins I will normally have a crash. Opening it a second time works though. If the transition is still applied then I will have to option open the project, otherwise it will crash.

My sequence has a few dissolves in it so I've been able to save those to a bin and apply them that way, which doesn't cause any issues, but this seems like a pretty big issue. I don't believe it has anything to do with my configuration, this is a brand new computer and I have very little additional software on it.

Anyone else experiencing this?

I have a question for Avid users viewing your 4k playback via blackmagic products. I am running MC and DR on the latest Macbook Pro and want to output to a 4k OLED TV. Do I have to buy the UltraStudio 4K Mini or can I output my video to the TV through the Blackmagic eGPU Pro HDMI port? Thanks for your time.

What is the  best way to  put test narration into the Avid?

Hi,

when I am in trim mode with fullscreen on I get this dialog window all the time: 

Monitor Exception:

    * Exception: FATAL_ERROR, msg:Domain resolution failed!  Please send this data to Avid Engineering:

(left SW_ViewerTee [out Hw_Domain_OGL], right SW_ViewerTee [in Hw_Domain_Host_Generic]), file:e:\ws2\workspace\MC\Release_Installer_Git\Win_Build\coresw\ame

BuildPipes Concurrency Alert - BuildPipes starting with BuildPipes in progress!

Hi folks and thanks again for an excellent resource. Here's my predicament -

I have been working on an eight-hour documentary and my media (whiole mostly contained on two drives) occasionally got spread over several others (for some reason I'd be layering in transitions, effects, etc. - then notice Avid had defaulted to my OS drive or something).

I am planning on travelling across the coutnry to my producer's location where we will sit down and do a true final cut - but I'd prefer NOT to take all of my hardware just to be sure I don't come acorss that pesky "Medis Offline" error message...

Is there a way I can have AMC open my project and I have it locate ALL media from ALL my attached drives - then transfer (and link, so AMC can find it properly) to another drive or two? That way I can simply take my hard drives tgo some other system with Media Composer and re-commence work there...?

Or am I out of my mind?

Thanks!

Tom

I have AMA linked an extremely long clip and only need a small portion of it.   I made a subclip of the section I wanted and then consolidated the subclip to my media drives.   But when I unplugged the camera card with the original AMA clip, the consolidated subclip went offline. 

How can create & save just a portion of a clip and then get rid of the original?

Something changed and now whenever I control-click on a title to edit it, then save it, the Foreground opacity gets changed -- a very slow fade up is added.

This would be a great feature -- being able to change the default effect characteristics of all new titles -- if I knew how to change it.

But I've somehow set an annoying effect on all titles and it's taking extra time now to turn the transparency off manually for ever title I create.  

Anyone know how to change this default effect edit attribution so every new title I make doesn't include a long fade up?

My first impressions of Titler+

- Wow great at last, over 20 years after Unicode became a standard, we at last have a modern Title Tool, rewritten, with a modern(ish) interface.  So I can add titles in all scripts, with diacritics, in Cyrillic, in arabic…. No more fiddling around with photoshop, exporting, importing. Hurray!

- Toolbox nicely laid out. Not too many bells and whistles which are unnecessary most of the time.  For fancy 3D titles I’ll use another tool - here we have a modernised replacement for the old Title tool, usable for lower thirds, simple static text and end-credits (the primary uses of the Title tool) with the possibility for soft discreet shadows which are very important.

- It is directly accessible from within the timeline, no second window, no plugins, it is integrated.

Great work…

But then I started to use it….

OK, now I expect a few issues after all this is a first release (but not an alpha version), a few unforeseen use cases etc….  What I found to be honest disappoints me greatly. Certainly my expectations were high, expecting not only a slick, easy to use welcome update of the >20 year old Title tool for the final year of the decade, but with the niggles with the old title tool sorted out (that came up very frequently and well known amongst seasoned editors and AEs), namely:

1. Possibility to add left, center and right justifying tab-stops allowing two column rolling titles (for end-credits).  

2. The possibility to copy and paste images into rolling titles (used to work reliably a long time ago…)

3. The possibility to export all titles on a track as text with timecode (as is possible with subcap) for reports required by production (would be fantastic)

4. Full Unicode ie. accented / non-latin character / right-to-left support.

5. Or maybe even something amazing like importing an RTF file making a rolling title with tabs, images, fonts…  or constraining vertical movement in rolling credits to a fixed number of pixels to avoid flicker… I digress… :-)

The impression I have is that it was not thought out from a user perspective, the result is nowhere near as intuitive as it should be for software today. 

In a sentence, Titler+ -  it is a bit like a sliding door with a pull-handle and a sign saying Push…. ;(

So here we go : 

a) You click in the monitor, a caret appears, you can type.  Double click a dotted border appears, so far so good.  All is nice and works as expected.  A good start.  It has an ugly black drop shadow that I’d prefer off by default, but I can turn it off. Fine. Looks good so far.

b) Click on the T in the Titler+ « toolbox », you get a square - You type and the square doesn’t change size, the text overflows - no wrapping….  No means (that I found) to have a text area that will wrap, not that it’s that important but the UI leads to expect that behaviour.  Resize the square and the text changes size, but the square is still smaller than the text???  Can’t change the size of the square without deforming the text.  It turns out the T creates a text layer (zone) not simply allowing text to be added, this is unclear….. hmmm it’s starting to feel a bit quirky……

c) Playing around with it I understand that there seems to be two types of ‘object’ - a ‘layer’ = zone that is created in the safe area that you can resize, resizing all the ‘child’ objects ..  and text created by clicking, making ‘child’ objects of a layer….. Phew…. Seems far too complicated and unclear - problem with nomenclature and UI.  Maybe reduce opacity on all other layers other than the selected one to indicate the current layer, but still UI badly thought out.

The whole layer / text object concept is very unclear in use - should be straightforward and evident.  I create a text object and that should be it, they have an order that I can change. Rather than have confusing layers (this is an implementation detail that should be hidden from me), allow me rather to group objects together, with safe-area guides as before.  I should be able to group and ungroup text or graphic elements and reorder them at will.  Or keep all objects independent as in the old Title tool.  The parameters in « layer » - position, scale, rotation, skew should simply apply to the current object or group, with the possibility for global positioning/scaling.  Simple and easy to understand, and closer to the way much other software operates.  No need to have layers, particularly as the UI has no window showing the hierarchy of objects and what layers exist (justified in eg. Photoshop but not here).  Something reminds me of TitleDeko with less UI... hmmm...

d) Can’t get rolling titles to work for the life of me…. That is to say…. No vertical scroll bar.   Rolling titles are used 99% of the time for end-credits, which are typically 10-20 times the height of the frame.   I can see the rest by moving the position in the clip and selecting ‘effect mode’ in the effect editor, but then I can’t edit.  And « Effect mode » in the effect palette this doesn’t mean anything at all!! I am in effect mode..!!  This is misnamed.  « Preview » maybe?  And there is no none, just Crawl, roll etc... Not clear.

e) The relationship between the effect palette and the titles is unclear.  Eg. Select a few characters, layer/scale has no effect as it only applies to layers (zones) (no visual cue as to which parameters apply), Layer/Add Text adds a new independant Text Layer, not text within a layer…. Should be named Layer/ Add text layer…     I understand the principle, but there is a problem of organisation and naming, making it very unintuitive (related to c)

f) The mixture of parameters that apply to the currently selected layer and operations‘select layers’, ‘add text’ in the same place is misleading and seems poor design.  Effect palette should be essentially for parameters and related operations, especially as there is a dedicated toolbox window with this effect for everything else - much more convenient (great that they this is the first AVX2 effect with a dedicated interface - everything does not have to be shoehorned into the effect palette). Also no means to add a tracker as was possible previously.

g) Accented characters can not be inputted from the keyboard.  É, ç à from the keyboard are ignored.  This wasn’t tested it would seem with non-US keyboards (I’m on MacOS 10.12…6, with a French keyboard).  But you can copy and paste anything you like including non-latin and right to left scripts, which is great news.

h) Selection of text.  Every text editor, be it in Word, Photoshop, Title tool… changes the background of selected text…. Here, you get a confusing rectangle, making you think that you have created an new object….  The difference between a click creating a new object and selecting an existing object is not always correctly handled -> there should be an arrow tool for selecting and a text tool for creating/editing and a way to make the caret disappear.  Feels quirky.

i) No means to select and align multiple text objects (left, right, center), a) with respect to each other and b) within the frame.  Multiple object selection impossible via Cmd+click or Shift+click.

j) Select previous/next layer icons look like alignment icons….

k) Resizing of rectangles should be unconstrained by default, and aspect constrained with shift.  The opposite is the case.

l) No polygons (often useful for basic lower thirds), or lines (there is a convention in France to place a large full frame cross 240f before FFOA - line tool useful).

m) Tools/Avid title+ refers merely to the tool palette, allowing you to find if it is hidden behind other windows.   This is not clear.  Does nothing in Src/Rec mode.

n) To create a title you need to drag+drop from the effect editor, add title in the timeline doesn’t always work (either no response or ERROR: unable to add an Avid Titler+ effect) - impossible to create a title as the only thing in the sequence as you can’t create the space in the timeline to drop the effect.

o) Alt+Cmd after Cmd+L to move around doesn’t bring up the hand cursor (but still works - this is a minor issue)

p) The two icons in the top-right of the effect palette (drag points, select areas) are identical, wasn’t able to figure out what they do. Related to (f) - if is changes interaction with the objects in the monitor it should be in the toolbox.

q) With my developer hat on, under the hood, looking at the AAF, for interoperability... doesn't look amazing... some of the data (text/font names) is hidden as "Private data" in a proprietary binary format (seemingly confirming some TitleDeko heritage...), the rest is as AAF Constant Values, with many repeated property names.  Maybe just use XML as a text value, that other downstream software can parse and use.  Avid (and other companies) uses XML elsewhere in AAF (and MXF for that matter) where things don't easily fit in to the AAF datamodel. Interoperability is what sets Avid apart and where other systems fall way short.  AAF is documented - everything is there, once other manufacturers properly implement import (not always the case) - a clear interface that is easily parsed reduces bug probablity elsewhere. 

You sort of get used to how it operates, but it is very very quirky.  The Avid design team should put someone who has never used the Title+ tool but with experience of editing software as a user and observe how they get on without a manual - a lot would be learned….   It practically breaks most UI rules in the book…. Poor affordance, hidden hierarchy, no feedback from some user operations, unconventional behaviour.  Yet it was certainly beta-tested…  (eg. with respect to the accented character issue reproduced on two machines - no French beta testers???)

Maybe I’m a bit harsh, but I do think that the first impression that you have on these sorts of things is the right one.  It is possible that some of the things I was unable to do, are in fact possible - but this is the point, it should be intuitive - the manual should not be necessary, not for something as straightforward as this.   I teach in a film school and using this, I’m thinking, this is going to be a fun one to explain to first-time users….  :-(

It is a pity that with this opportunity to rethink things from scratch we didn’t get better than this.  Should be clean, well thought out and elegant.  

Don’t get me wrong, I’m testing out the other features of 2018.12 and so far very impressed, not least the possibility to make a multigroup from a sequence AT LAST with cameras that start and stop whenever!!! Super work Avid!!  but this titler….. :-(

Curious to see what everyone else makes of it!

Janusz 

Hello everyboy I can't see the old "size to fit" option while exporting. I am working on a 2k project and I need to export HD 1920x1080 quicktimes. I usually use the size to fit option to mantain the correct aspect ratio.

Anybody knows how to solve this?

Thank you

Stefano

Hi anyone have suggestions on copying audio timeline /tracks in FCP7 and exporting and converting the timeling into a AAF file  so the timeline can appear in Avid.  I've only heard of AUTOMATIC DUCK performing this.  Are there other plug ins that peform this?