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Exception: std::exception.....s:\coresw\ame\src\consumers\devices\amaproduceraudio. c line 327.

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Hi there.

I upgraded my MC from 2018.11 to 2018.12.2 few days ago. Everything seemed to be working but after I imported an AAF file and launched the inside sequence, I got the message: Exception: std::exception, what: ACF call failed: _pUncompressedAudioProvider->GetNumberOfAudioFormats(track, &formatCnt),error code 0x80000003, file s:\coresw\ame\src\consumers\devices\amaproduceraudio. c line 327.

I se that a sequence that I am working on changed the length from 1:51:13:01 to 1:51:13:02....

By transcoding the hole sequence I get the older( right) length, but the clips goes offline!

what is happening?

 

B reg

Iris


Exception: SYS_ERROR, OSErr:-5000 - Simple FIX that worked for me!

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Hi!

I've been working with AMC First for a short while and recently I got the dreaded.. Exception: SYS_ERROR, OSErr:-5000. The stressing notice appeared when first launching AMC First. The timeline and monitors popped-up but suddenly BAM.. there it was.. Exception: SYS_ERROR, OSErr:-5000. 

After searching several threads for a fix, which included checking every permission available to mankind, I stumbled onto a post by Randall Rike http://community.avid.com/forums/p/36514/203145.aspx#203145.

To be honest, I'm not super tech savvy and was a little scared so I just decided to do one thing at a time. He suggested to delete three files in the AVID Settings Folder: MC State, Site Settings, and Site Attributes. Another person suggested to delete just MC State. As I was planning to delete one at a time, just to see if any one folder was the culprit for the stupid message,. I first deleted just MC State and ... BAM!!! ... it worked!... Exception: SYS_ERROR, OSErr:-5000 DISAPPEARED and now my AVID MC First is working! I hope this helps someone as it was really frustrating to the point that I was considering using another editing system.

Good Luck!

Julian

macOS Mojave, Version 10.14.4, MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports), Processor 2 GHz Intel Core i5, Memory 8 GB 1867 MHz LPDDR3 Macintosh SSD

2018.12.2 Memory Leaks

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Sad to report I'm running multi machines editing on OSX 10.13.6 Macpro 12 cores 16 gigs to 32 gigs of ram on a Nexis 100TB. After working for a couple of hours avid begins to get sluggish with poor performance. I can report that this has happened on 4 machines that I've upgraded from 2018.12.1 to  2018.12.2

 

side note: let's hope the next version is 2019.4? it's a new year!

4K Computer Monitor

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Can anyone recommend a 21in. 4K computer monitor?

Is Media Log still available?

New - Avid Link Update 2019.3

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Avid Link Update 2019.3

We has released a new Avid Link 2019.3 release yesterday, March 13th, 2019.  Avid Link 2019.3 has 2 basic improvements to assist with applications performance.

- Performance Improvement: 

We have modified the behavior of 3 tabs when Avid Link is now launched. This modification, reduces the QT Web instances that are started when Avid Link is first launched. The following tabs will not “pre-load” when Avid Link is opened:  Create Account, Forgot Password and Redeem.   If users need those tabs, they can be manually opened from within Avid Link.

- Dongle Backward Compatibility:  An update has been made to help support future Media Composer software with Dongle backward compatibility. 

Avid Link 2019.3 will be posted on MyAvid so anyone with an Avid Link entitlement, will be notified of this update.

Additionally, we will be depositing Avid Link into many MyAvid accounts over the next few days (approx. 1.6 mil). That will allow us the ability to notify other customers of this update.

We encourage everyone to update to this latest version especially if you are expereincing slow launches.  

Marianna

Dell 7910 Workstation

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Any one using the latest version of AVID on the  DELL 7910 Workstation with this CPU E5-2603 V3 2.4GHZ?  I See  the specs say V4 CPU but I already have the Dell 7910 with the E5-2603 V3 2.4GHZ processor.

Cannot activate Media Composer

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With most recent update, Avid Link gets unstable and freezes. I can restart it with shutting down Avid programs in Activity monitor and then starting first Avid Helper and then Avid Link. All my programs show up, but Avid Media Composer will not start. I get the message to activate the program over the internet. Nothing happens and Media Composer no longer starts.

I finally shut everything down and tried to activate by internet. That didn't work, so I reentered my system is and activation code and finally it is working. Was this not beta tested?

 


Audio stuck in loop in STOP

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Been having this past few days - hit stop and yet audio keeps repeating in a loop over and over again and you have to repeatedly hit stop and play a few more times to get it to shut up.  It loops maybe the last couple of frames of audio.

 

Anyone know what it is, what it is, what it is, what it is , what it is?!!!

Can't find the ERA Voice Leveler - how I start it up inside Avid MC?

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I have installed his free loyalty reward product, however I can't find any way to actually use it inside Avid MC.

I imagined it would be an audio effect that I'd drop onto an audio track but I can't find it anywhere.

Can anyone enlighten me?

QT Wrapper error at export attempt

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Been a looong time but my password still works, so here goes.  Running MC 2014.4 on a 10.12.6 OS laptop with 16 gig RAM.

Try to export [ANYTHING] and I get the circling ball and finally the "Exception: GetQTExportManager::Could not create QTWraper." dialog.

Tried creating another user. No joy. I seem to remember something simple solves this, but I'm too simple to remember. Any hints?

Thanks in advance.

 

Marianna off the grid 4.4.19 - 4.14.19 - Connect & NAB 2019

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Folks, 

I will be off the grid for the next week....

Connect and NAB 2019 in Vegas - here I come.  I wont be checking reguarly online during my time in Vegas so you should follow the below instrcutions.  

If you need AVID assistance,  please contact Avid Customer Care via the MyAvid support portal, or call in with an ASC or your support/upgrade plan contract (System ID and MyAvid email address) at 800-800-2843. 

https://www.avid.com/US/support/support-contact

If it is an emergency - please ping Raff Condalor for Video and Ajay Yumul or Yves Yumul for licensing/support plans etc.

Mind the moderators and ambassadors and

" Play nice onlne peeps....."

Marianna

Workspace "Show Dual Monitor" vs. "Single Monitor" Quandary

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I've recently installed MC 2018.11.0 and, being a good boy, I am now rebuilding my very complicated user settings from the ground up. I haven't done this in a while so I am fairly certain I am overlooking whatever is causing my current issue.

Current Issue: As I cycle through my freshly built workspaces, Composer maintains the monitor placement, dimension and configuration (e.g. Single or Dual) of the previous workspace. I get Dual Monitor if that's what the previous workspace had and Single if that was the case, even if this is not what the current workspace calls for.  Also timeline placement reflects the previous workspace. Workaround: Pressing the workspace shortcut button a second time updates the workspace to the desired settings (this all applies to selecting workspaces from the pulldwon menu as well).

Details: I like my Source/Record workspace to show the conventional Dual Monitor configuration. I like the Effects and Audio workspaces to have Single Monitor configuration. And I have lots of other specialized aspects to each workspace. In each of my custom workspaces, I have selected "Linked to Named Settings" and filled in the window with the name of my workspace ("1 Source/Record," "2 Audio" and "3 Effects"). I have created coordinatingly named versions of my Composer, Timeline and Timeline View settings for each of my three (so far) workspaces.

Toggling through the workspaces does update many of the desired arrangements — the custom timeline changes; the position of the Project window moves as I'd like; in my Audio workspace, the Audio Mixer and other tools open as I'd like and appear where I want them to, etc. But Composer and the timeline's relation to it seems to retain the previous layout. And hitting the button a second time fixes it.

OK, I'm being redundant and who reads these when they're really long anyway? I feel there's a button I'm not selecting in a user setting. Any ideas?

Thanks,

Martin

How do I turn off Audio Scrub?

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I've been away from Media Composer for a while and now that I'm back and updated, I've either forgotten a few things or they've changed.

  1. How do I turn off Audio Scrub? It used to be that I had to either hold down the shift key or put on the caps lock key to get audio scrub. Now those choices apply if I am using the one frame forward or backward keys, but if I drag through the timeline, the audio plays even when shift or caps lock aren't engaged. I'd like to have control over that.
    1. Am I remembering incorrectly
    2. Is there a new setting somewhere I can't find?
    3. Is this a change in approach?
    4. Is this a bug?
    5. Is this an issue of my using a no longer qualified computer?
    6. Am just I hearing things?
Martin

current state of Wacom and Avid compatibility?

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I havent' heard much lately about whether Wacom and Avid are still having compaitiblity issues.  I was thinking about pickng up a wacom tablet again, but was curious as to what everyone's expericen is with MC 2018.X and higher and wacom tablets.

 

Thanks


Persistent Crashes running 2018.12.1 and Mojave 10.14.2

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Is anyone else experiencing regular and persistent crashing out of the newest version of Media Composer? I'm getting more than a dozen crashes per day at this point. Maybe more, it's hard to keep track. I am coming to regretting my upgrade to Mojave more everyday, but going backwards to High Sierra seems like a lot of work and will be time consuming.

Below are my system details, would appreciate any advice on how to reduce crashes and lost work. Do I need to upgrade memory, or is it my peripheral storage drives? I'm at a loss.

Mojave 10.14.2

Avid Media Composer 2018.12.1

iMac (Retina 5k, 2017)

Processor: 4.2 GHz Intel Core i7

Memory: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8192 MB

Storage: 2 external drives

OWC ThunderBay 4 RAID (9 TB) thunderbolt connection

OWC Mercury Elite Pro Qx2 (20 TB) USB 3.0

no 3rd party plug-ins

 

Background Bin Save is a disaster

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Please do not use it. 

This feature saves our Bins with 0kb! Also in the Attic-Folder! Already the second workstation has got infacted by that problem. So we deactivated BackgroundBinSave in the Console. But hey what a disaster is this? It is not a real Background save. It is saving in an temporal bin and when it wants to write the original bin it can´t because the "lck" (Bin-lock) File! So this is not working at Windows. With Mac we had another Issue: When we rendered Sequences and saved them via Background BinSave and closed the Bin and opened the Bin on another Windows workstation,  then always the last ca. 50 effects of the sequence which has been rendered are not rendered / or the renderfiles have not been saved. Deactivate it in the Console, type "backgroundbinsave" and hit enter.

Avid Titler+ - The good, the not-so-good and the ugly...

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My first impressions of Titler+

- Wow great at last, over 20 years after Unicode became a standard, we at last have a modern Title Tool, rewritten, with a modern(ish) interface.  So I can add titles in all scripts, with diacritics, in Cyrillic, in arabic…. No more fiddling around with photoshop, exporting, importing. Hurray!

- Toolbox nicely laid out. Not too many bells and whistles which are unnecessary most of the time.  For fancy 3D titles I’ll use another tool - here we have a modernised replacement for the old Title tool, usable for lower thirds, simple static text and end-credits (the primary uses of the Title tool) with the possibility for soft discreet shadows which are very important.

- It is directly accessible from within the timeline, no second window, no plugins, it is integrated.

Great work…

But then I started to use it….

 

OK, now I expect a few issues after all this is a first release (but not an alpha version), a few unforeseen use cases etc….  What I found to be honest disappoints me greatly. Certainly my expectations were high, expecting not only a slick, easy to use welcome update of the >20 year old Title tool for the final year of the decade, but with the niggles with the old title tool sorted out (that came up very frequently and well known amongst seasoned editors and AEs), namely:

1. Possibility to add left, center and right justifying tab-stops allowing two column rolling titles (for end-credits).  

2. The possibility to copy and paste images into rolling titles (used to work reliably a long time ago…)

3. The possibility to export all titles on a track as text with timecode (as is possible with subcap) for reports required by production (would be fantastic)

4. Full Unicode ie. accented / non-latin character / right-to-left support.

5. Or maybe even something amazing like importing an RTF file making a rolling title with tabs, images, fonts…  or constraining vertical movement in rolling credits to a fixed number of pixels to avoid flicker… I digress… :-)

The impression I have is that it was not thought out from a user perspective, the result is nowhere near as intuitive as it should be for software today. 

In a sentence, Titler+ -  it is a bit like a sliding door with a pull-handle and a sign saying Push…. ;(

 

So here we go : 

a) You click in the monitor, a caret appears, you can type.  Double click a dotted border appears, so far so good.  All is nice and works as expected.  A good start.  It has an ugly black drop shadow that I’d prefer off by default, but I can turn it off. Fine. Looks good so far.

b) Click on the T in the Titler+ « toolbox », you get a square - You type and the square doesn’t change size, the text overflows - no wrapping….  No means (that I found) to have a text area that will wrap, not that it’s that important but the UI leads to expect that behaviour.  Resize the square and the text changes size, but the square is still smaller than the text???  Can’t change the size of the square without deforming the text.  It turns out the T creates a text layer (zone) not simply allowing text to be added, this is unclear….. hmmm it’s starting to feel a bit quirky……

c) Playing around with it I understand that there seems to be two types of ‘object’ - a ‘layer’ = zone that is created in the safe area that you can resize, resizing all the ‘child’ objects ..  and text created by clicking, making ‘child’ objects of a layer….. Phew…. Seems far too complicated and unclear - problem with nomenclature and UI.  Maybe reduce opacity on all other layers other than the selected one to indicate the current layer, but still UI badly thought out.

The whole layer / text object concept is very unclear in use - should be straightforward and evident.  I create a text object and that should be it, they have an order that I can change. Rather than have confusing layers (this is an implementation detail that should be hidden from me), allow me rather to group objects together, with safe-area guides as before.  I should be able to group and ungroup text or graphic elements and reorder them at will.  Or keep all objects independent as in the old Title tool.  The parameters in « layer » - position, scale, rotation, skew should simply apply to the current object or group, with the possibility for global positioning/scaling.  Simple and easy to understand, and closer to the way much other software operates.  No need to have layers, particularly as the UI has no window showing the hierarchy of objects and what layers exist (justified in eg. Photoshop but not here).  Something reminds me of TitleDeko with less UI... hmmm...

d) Can’t get rolling titles to work for the life of me…. That is to say…. No vertical scroll bar.   Rolling titles are used 99% of the time for end-credits, which are typically 10-20 times the height of the frame.   I can see the rest by moving the position in the clip and selecting ‘effect mode’ in the effect editor, but then I can’t edit.  And « Effect mode » in the effect palette this doesn’t mean anything at all!! I am in effect mode..!!  This is misnamed.  « Preview » maybe?  And there is no none, just Crawl, roll etc... Not clear.

e) The relationship between the effect palette and the titles is unclear.  Eg. Select a few characters, layer/scale has no effect as it only applies to layers (zones) (no visual cue as to which parameters apply), Layer/Add Text adds a new independant Text Layer, not text within a layer…. Should be named Layer/ Add text layer…     I understand the principle, but there is a problem of organisation and naming, making it very unintuitive (related to c)

f) The mixture of parameters that apply to the currently selected layer and operations‘select layers’, ‘add text’ in the same place is misleading and seems poor design.  Effect palette should be essentially for parameters and related operations, especially as there is a dedicated toolbox window with this effect for everything else - much more convenient (great that they this is the first AVX2 effect with a dedicated interface - everything does not have to be shoehorned into the effect palette). Also no means to add a tracker as was possible previously.

g) Accented characters can not be inputted from the keyboard.  É, ç à from the keyboard are ignored.  This wasn’t tested it would seem with non-US keyboards (I’m on MacOS 10.12…6, with a French keyboard).  But you can copy and paste anything you like including non-latin and right to left scripts, which is great news.

h) Selection of text.  Every text editor, be it in Word, Photoshop, Title tool… changes the background of selected text…. Here, you get a confusing rectangle, making you think that you have created an new object….  The difference between a click creating a new object and selecting an existing object is not always correctly handled -> there should be an arrow tool for selecting and a text tool for creating/editing and a way to make the caret disappear.  Feels quirky.

i) No means to select and align multiple text objects (left, right, center), a) with respect to each other and b) within the frame.  Multiple object selection impossible via Cmd+click or Shift+click.

j) Select previous/next layer icons look like alignment icons….

k) Resizing of rectangles should be unconstrained by default, and aspect constrained with shift.  The opposite is the case.

l) No polygons (often useful for basic lower thirds), or lines (there is a convention in France to place a large full frame cross 240f before FFOA - line tool useful).

m) Tools/Avid title+ refers merely to the tool palette, allowing you to find if it is hidden behind other windows.   This is not clear.  Does nothing in Src/Rec mode.

n) To create a title you need to drag+drop from the effect editor, add title in the timeline doesn’t always work (either no response or ERROR: unable to add an Avid Titler+ effect) - impossible to create a title as the only thing in the sequence as you can’t create the space in the timeline to drop the effect.

o) Alt+Cmd after Cmd+L to move around doesn’t bring up the hand cursor (but still works - this is a minor issue)

p) The two icons in the top-right of the effect palette (drag points, select areas) are identical, wasn’t able to figure out what they do. Related to (f) - if is changes interaction with the objects in the monitor it should be in the toolbox.

q) With my developer hat on, under the hood, looking at the AAF, for interoperability... doesn't look amazing... some of the data (text/font names) is hidden as "Private data" in a proprietary binary format (seemingly confirming some TitleDeko heritage...), the rest is as AAF Constant Values, with many repeated property names.  Maybe just use XML as a text value, that other downstream software can parse and use.  Avid (and other companies) uses XML elsewhere in AAF (and MXF for that matter) where things don't easily fit in to the AAF datamodel. Interoperability is what sets Avid apart and where other systems fall way short.  AAF is documented - everything is there, once other manufacturers properly implement import (not always the case) - a clear interface that is easily parsed reduces bug probablity elsewhere. 

 

You sort of get used to how it operates, but it is very very quirky.  The Avid design team should put someone who has never used the Title+ tool but with experience of editing software as a user and observe how they get on without a manual - a lot would be learned….   It practically breaks most UI rules in the book…. Poor affordance, hidden hierarchy, no feedback from some user operations, unconventional behaviour.  Yet it was certainly beta-tested…  (eg. with respect to the accented character issue reproduced on two machines - no French beta testers???)

Maybe I’m a bit harsh, but I do think that the first impression that you have on these sorts of things is the right one.  It is possible that some of the things I was unable to do, are in fact possible - but this is the point, it should be intuitive - the manual should not be necessary, not for something as straightforward as this.   I teach in a film school and using this, I’m thinking, this is going to be a fun one to explain to first-time users….  :-(

It is a pity that with this opportunity to rethink things from scratch we didn’t get better than this.  Should be clean, well thought out and elegant.  

Don’t get me wrong, I’m testing out the other features of 2018.12 and so far very impressed, not least the possibility to make a multigroup from a sequence AT LAST with cameras that start and stop whenever!!! Super work Avid!!  but this titler….. :-(

Curious to see what everyone else makes of it!

Janusz 

Linking clips from bins to tracks in timeline

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Hi all I am not sure this can be done but... is there a way you can designate a track in the timeline to a clip in the bin? That way when you select the clip in the bin your insert option in the timeline automatically highlights and aligns the tracks you have assigned to that clip? 

I have four audio clips per webisode from four different characters recorded at different times and they are to be cut into the timeline as though they are interacting with each other. Each recording runs for around 6mins, and I intercut each at an average of 15seconds. I have the first two audio tracks for Lil (named and coloured pink), the second two for Boo (named and coloured green), and so on and so on.

I am currently working in toggle view for the bin, 3 points editing the section I want, moving the clips to the associated tracks for the timeline, and putting them in. If I could automate 'the selecting which track the clip is going to because each clip is assigned a track' that would be amazing.  

Exception AvCFTypeRefPtr(): invalid Input

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... still get:

Exception AvCFTypeRefPtr(): invalid Input 

OSX 10.14

MacBook Pro 2013, 15" Retina 

AVID 2018.10

any hint?

 

Merci.

 

Update: a research on AVID website brought the following (Link):

"This error message has been seen with Mac systems and NTFS connected drives."

No NTFS drive connected

"It has also been seen with "Microsoft NTFS for Mac" by Paragon Software" installed."

Not installed on my machine.

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